Money Back Assurance
We at osttopstapp.com strongly believe in complete customer satisfaction with our high-end applications. We provide a 100% refund on each product to enhance the user’s trust.
Note: You will get a demo version with each product to verify the software before purchase. We highly recommend using the trial edition before purchase
Customer’s Responsibility
You need to make sure to undergo and follow the mentioned recommendations to get a flawless experience.
- Use the trial version of the product before getting the license version
- If you find any problem with the software, immediately contact our support staff before requesting a refund.
- Wait for 48 hours so that we can understand the issue and fix it./li>
How to apply for a refund?
Note: After receiving a valid refund request, it will need 7 working days to process.
Condition: In case you have purchased the software from a third party, then the third party will be responsible for the refund.
For Refund request: If you wish to apply for a refund, contact our support team and wait for 7 working days.
After verifying the process, we will refund your amount in 7 working days and the refund will be given in the same mode by which you made the purchase.
Conditions of Refund Policy
Here are the terms and conditions of the refund policy. If you agree to these, you can get a refund:
- The purchase must be done from the osttopstapp.com website.
- You can request a refund within 30 days from the date you have purchased the product.
- In case you mistakenly bought the software and haven’t activated it, then we will accept the refund.
- In case the software is not compatible with the platform you are using, you can get a refund.
- If you purchase two similar products, you will get a refund for one product.
- • After purchasing the software, you will get the Product ID and Product Key in your email ID within 15 minutes. Sometimes, the email will be found in the spam folder. So, we advise you to check your junk/spam folder prior to contacting us. If you didn’t find the email there then contact us at sales@osttopstapp.com
Note: Osttopstapp website has the right to cancel your refund request in case it does not comply with the refund conditions discussed above.
Conditions for Cancellation of Refund Request
- If the purchase has been made without analyzing the demo version.
- If you have got a discount while purchasing the software, no refund will be initiated.
- You can’t apply for a refund if you have purchased recovery software.
- We will not accept your refund request if you have activated the software and finished its requirements.
- If you contact the respective bank for a refund for an unauthorized or unsuccessful transaction.
- If you ignore guidance from our support team, we will not accept your refund request.
- If you failed to activate the software and have applied for a refund then we will not accept your request
- You are not eligible for a refund in case you have utilized 40% of the software.
- If you mistakenly bought the software, you need to apply for a refund before its activation.
- If you mistakenly bought the software, you need to apply for a refund before its activation.
We are not responsible for the below
- If you have lost activation credentials or emails.
- Any interruption in downloading the software.
- In case of delay due to unforeseen circumstances.
- The software is of no use after you utilizing it.
- Delay in processing the refund request due to the weekend.
- While purchasing the product, the aim was not to purchase this specific product.
- After purchase, you face trouble in operating the software on your compatible platform.
- Email marked as spam by the application or mail server being used by the client.
- The purchase has been done accidentally and now the user wants to remove it from the system.
Delay in Refund or missing refund
Follow these instructions if you don’t get the refund after 10-15 days:
- Go through your bank account and verify it.
- Contact your credit card company as sometimes credit card companies may take a long time.
- Contact your bank and ask for details about the transaction from your account.
If you still have not received your refund money, contact us at [email protected]
